Refund policy
-
Return Window – Returns must be requested within 7 days of product delivery.
-
Condition of Items – Used items or products damaged after use are not eligible for return.
-
Approval Required – All returns must be pre-approved by us before shipping them back. Unauthorized returns will not be processed.
-
Tracking Number – To ensure your return is received and processed smoothly, a valid tracking number must be provided for all returns.
-
Shipping Costs – Customers are responsible for all return shipping costs.
-
Restocking Fee – A restocking fee may apply to all returns.
-
Custom Orders – Custom or personalized items cannot be canceled or returned.
-
Refunds – If approved for a refund, the amount will be minus the original shipping cost and any restocking fees.